Being involved in a car accident can be stressful and overwhelming, especially when you are unsure what to do next. At Better Call Mo, we aim to make the process as simple and stress-free as possible for non-fault drivers.

If you have recently been involved in an accident, our team can help guide you through the next steps and connect you with trusted support services quickly and efficiently.

Better Call Mo provides fast and reliable accident support through our trusted partner network.

We may be able to assist with:

• 24/7 accident support

• Vehicle recovery

• Replacement vehicles

• Vehicle repairs

• Claims & injury support

• Excess-related support for eligible drivers

Our goal is to help reduce stress and get you back on the road as quickly as possible.

Making a claim is simple.

Step 1

Contact Better Call Mo as soon as possible after the accident.

Step 2

Provide basic details about the incident, including:

• Your contact details

• Vehicle details

• Information about the accident

Step 3

Our team will review the information and connect you with the appropriate support services through our trusted partners.

Once it has been confirmed that the accident was not your fault, we can help manage the process from start to finish — with no upfront cost to you.

Our services include:

• A like-for-like replacement vehicle delivered to your home or workplace

• Vehicle recovery and secure storage

• Repairs completed through our trusted network of approved repair centres

• No policy excess to pay for eligible non-fault drivers

• Protection of your no-claims bonus

• Assistance with personal injury claims

• Recovery of loss of earnings and any other uninsured financial losses

If your vehicle is assessed as beyond economical repair (commonly referred to as a write-off), our team and trusted partners will discuss the valuation with you and arrange payment for the agreed amount. You may also continue using the replacement vehicle for a short period of time after your settlement has been received, depending on eligibility and circumstances.

By contacting Better Call Mo first, you can avoid paying your insurance excess and will not need to make a claim through your own insurer for eligible non-fault drivers. We recover our costs directly from the at-fault driver’s insurance company, helping make the process as straightforward and stress-free as possible, with minimal paperwork required from you