Frequently Asked Questions

  • If you have been involved in a road traffic accident within the last three years and the accident was not your fault, then you are eligible to pursue a personal injury claim. Our team and trusted partners can help assess your circumstances and guide you through the process.

  • This depends on the extent of the damage to your vehicle. An independent assessment will be arranged to determine whether your vehicle is repairable. If it is considered repairable, repairs will be completed through our approved repair network.

  • Eligible non-fault drivers will not be required to pay upfront for repairs where there is a valid insurance policy to recover costs from.

  • Repairs are carried out through trusted and qualified repair centres. Where applicable and available, genuine parts will be used in line with repair requirements by a qualified garage.

  • If your vehicle is considered beyond economical repair (commonly known as a write-off), the valuation process will be discussed with you and settlement arrangements made based on the agreed value of the vehicle.

  • Non-fault drivers will be provided with a suitable like-for-like replacement vehicle while their own vehicle is being repaired or assessed. For at-fault drivers, we may provide a replacement vehicle depending on availability and vehicle type. This depends on individual circumstances.

    Replacement vehicles provided through our trusted partners are generally insured as part of the agreement. Any additional requirements will be explained before the vehicle is supplied.

  • Non-fault drivers will not pay an insurance excess. If you are found to be at fault following a motor accident then we can, at our own and trusted partners discretion, agree to pay your excess. Excess-related support will be available to discuss with our team.

  • We generally don’t charge our customers for using our services as our fees are collected from the insurance companies through our trusted partner network.

  • If you are found to be at fault for the accident, your no-claims bonus could be affected unless it is protected under your insurance policy. If you are unsure about your cover, our team can help guide you through the process and discuss your available options.

  • Insurance premiums are determined by your insurer and if you were to be found to be at fault in a road traffic accident, your premiums may increase, but this is something you have to discuss with your insurance provider.

  • Costs relating to non-fault claims will be recovered directly from the at-fault’s driver’s insurance company through our trusted partner network. If you are at fault, then our fees will be collected from your insurance through our trusted partner network.